After an order is processed, it is shipped via FedEx, UPS, Motor Freight or USPS. If you prefer that a particular type of courier deliver your package (UPS, USPS, Motor Freight or FEDEX only), please indicate this in the "Customer Notes" section of checkout. "It's Paradise At Home" is currently a national online retailer, shipping only to the United States. Our shipping capabilities do not allow us to ship outside the United States.
SAME DAY SHIPPING:
Most orders placed prior to 1:00 PM CST Monday - Friday are shipped the
same business day. This excludes products that are pre-order, out of
stock, or shipped from another warehouse. Orders placed after 1:00 PM CST are processed the following business day.
STANDARD SHIPPING
TIMES AND FEES:
If you did not select
an express type of shipping, we will ship your order standard ground.
Ground shipments going to a residence may be delivered without a
signature unless "Signature Required" is requested at checkout (Customer Notes Section).
If you do not request "Signature Required", then you are giving the
courier permission to drop the package off at the recipient's address
without a signature. Once the courier indicates that the
package has been dropped off, "It's Paradise At Home" and the courier have no
responsibility for lost or damaged packages. For this reason, we
strongly advise that you select "Signature Required" if you want to
ensure that someone at your residence signs for the package.
TWO DAY SHIPPING:
During checkout, you may choose to have your order shipped 2-Day
for an additional charge. If you placed an order
for 2-Day Express shipment, then you can expect it in exactly two
business days, beginning with the first business day after your
order is shipped.
OVERNIGHT SHIPPING:
During checkout, you may choose to have your order shipped Standard Overnight for an additional charge. If you placed an order
for Standard Overnight, then you may expect your order on whatever
business day immediately follows the business day upon which your order
was shipped.
*Please note: Saturday and Sunday are not counted as business
days. For example, an order placed with overnight delivery before 1:00
PM CST on Friday will be delivered Monday. Our shipping day ends at 1:00
PM CST, so all orders placed after 1:00 PM CST are processed the
following business day. Drop shipments may also affect the delivery of
express shipments.
DROP SHIPMENTS:
Sometimes part of your order is not shipped from our Bixby, OK
warehouse, and is instead shipped from a manufacturer. Such shipments are called drop-shipments. In the
event that your order contains shipments from distinct warehouses, tracking ids
for each portion will be provided to you in separate emails (When Available). If you are uncertain if part of
your order will be drop shipped, please contact us prior to
ordering. Drop shipped orders may take significantly more time to "process" prior to shipping
than non-drop-shipped orders.
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